Have you recently booked a trip via Flightgift and want to know the details? Do you have questions about your gift order? Or do you want to improve your travel experience? The Flightgift customer service team is here to help you have a carefree trip.
Committed to excellence, we’re a strong team of problem solvers who will go the extra mile to ensure you, our customer, have the best experience. And if you need some proof, check out the actual Trustpilot reviews people have given about our team.
In this article, we'll break down the different ways our Flightgift customer support team can help you, as well as answer some of the most frequently asked questions about Flightgift online.
What kind of help can I expect from Flightgift customer service?
The Flightgift customer support team is available to answer any questions related to our services, 24/7, 365 days a year. Our priority is to make sure you feel supported, informed, and heard throughout your experience with Flightgift.
Among the topics we can help with, some of the most frequent include:
- Order and Purchase Support: We can assist you with selecting the right gift card (Physical, PDF, or eGift), processing payments, tracking physical gift card deliveries, and handling corporate or bulk orders.
- Redemption and Booking Guidance: We provide step-by-step help on how to successfully redeem your Flightgift voucher on our website and troubleshoot any technical issues during the booking process.
- Gift Card Details: Get quick clarification on your voucher's balance, the 2-year validity period, our 14-day refund policy, and our terms and conditions.
- Airline and Partnership Information: We can provide details on the 400+ partner airlines available for booking and confirm information about Flightgift's legitimacy and global partnerships.
For quick answers to our most frequently asked questions, check out our FAQ hub.
How do I contact Flightgift’s customer service?
The main way to get in contact with our customer service team is via our contact form and live chat.
You can find the contact form on our dedicated Contact page. Simply enter your name, email, and other details about your question, and we’ll get to it as soon as possible. On this page, you will also have the option to start a live chat, based on our agents' availability in that moment.
Our team is on call 24/7: whether it’s early in the morning, just before your flight, or late in the evening when you just landed, we’re available to help troubleshoot any prolem you may run into.
How long is the response time for Flightgift customer service?
Our goal is to get back to our customers as quickly as possible. Depending on agent availability, response time can vary from a few minutes to a few hours. Rest assured, you can expect a same-day response in almost every case.
Our team is available 24/7, 365 days a year. No matter what country to time zone you find yourself in, our team of experts is available to support incoming requests.
What is Flightgift’s phone number?
Unfortunately, contact via phone is not an option at the moment. If you're looking for a flight gift contact number, you can use our contact form instead to share your question or concern, or start a live chat with us.
Link to our contact form: click to get in touch with the Flightgift support team
Is Flightgift legit?
We get it: You want to make sure that your hard-earned money is going towards a trustworthy business. Thankfully, the answer to the question "Is Flightgift legit" couldn't be simpler.
Not only is Flightgift completely legit, but we're trusted by all of the largest airline carriers in the world. Founded in 2017, our company has been a proud partner of the world's biggest airlines for nearly a decade, including American Airlines, Delta, United, KLM, Emirates, Air Canada, and many more.
Throughout the years, we’ve served thousands of satisfied customers, proving we're a partner of choice for anyone looking for an airline gift card. You can see their reviews on our Trustpilot page, where we scored 4.6 out of 5 stars across more than 20,000 reviews.
Finally, we don't act alone: Flightgift operates under our parent company, Experiencegift. Founded and headquartered in Amsterdam, Netherlands, we have established ourselves as a leader in the experiential and travel gifting market, operating across four distinct brands: Flightgift, Hotelgift, Traingift and Activitygift.
In short, Flightgift is a completely legitimate business, with the track record to prove it.
Learn more about our company: Experiencegift About Us
What airlines can I fly with when redeeming a Flightgift?
Our portfolio consists of 400+ airlines, from budget-friendly carriers to legacy long-haul airlines. You can find the complete lists of our partners on our Explore page.
Don’t forget: Our FAQ page contains other useful information related to buying and redeeming Flightgift gift card.
Are there other services similar to Flightgift?
While some airlines offer giftcards for their own flights, there is currently no other airline gift card on the market which is redeemable with as many partners as Flightgift.
If you're looking to offer the ultimate flexible travel experience, we are without a doubt your partner of choice. If you're looking to go beyond flights, consider our other experience gifting options:
- Hotelgift, a hotel gift card for 750,000+ hotels worldwide
- Traingift, a train gift card to unlock Europe and travel to over 25,000 destinations
- Activitygift, a gift card to book 50,000+ experiences across the world
Can we help you with something else?
If yes, don’t hesitate to contact our customer service team. Your experience is important to us. See you soon!