Terms & Conditions

Introduction These terms and conditions, which may be amended from time to time, apply to all Flightgift services directly or indirectly made available online, through any device, or by email. By using the Flightgift website or any other platform, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below. 1. Scope and Role of Flightgift Through the website www.flightgift.com we (Flightgift and its affiliate (distribution) partners) provide an online platform through which bookings can be made for flights. From the point at which you make your booking, Flightgift acts solely as an intermediary between you and the airline, on behalf of the airline, as Flightgift does not sell flights under its own name. Flightgift transmits the details of your booking to the relevant flight provider and sends you a confirmation email on behalf of the flight provider. Flightgift is responsible for the transaction process on www.flightgift.com. As such, Flightgift manages transaction disputes should payment process issues occur. In addition, if there are any questions, remarks or complaints about the transaction, please contact us directly. 2. Reliance on Third Party Information and Services When rendering our services, the information that we disclose is based on the information provided to us by flight providers. Although we will use reasonable skill and care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information, or non-delivery of information. 3. Privacy and Cookies The privacy of all Flightgift users is respected. As a gift card user you can rest assured that no gift card usage data of any kind is shared with anyone else, neither on an individual basis (i.e. one gift card) nor on an anonymized aggregated basis (i.e. multiple gift cards). For more information, please see Privacy and Cookies in the footer of the Flightgift website. 4. Payment and Prices Payments are immediately due when ordering. Payments can be made by Visa, MasterCard, and available local payment methods. All Flightgift payment processes are properly secured. Payments (pending) cannot be amended or canceled. The processing of gift card transactions requires 24 hours. As such, the purchased gift card code can be redeemed after 24 hours. All flight prices on www.flightgift.com are displayed including VAT and other taxes unless stated differently on our website or in the confirmation email. The gift cards of Flightgift are out of the scope of VAT. Business orders are generally settled by invoice payment. Orders to be paid via invoice are sent within two business days. Please note that the Flightgifts will only be activated once the order payment has been made. Please contact us for questions or special requests. 5. Cancellation of a Gift Order All Flightgift value codes are bearer instruments. As Flightgift value codes can be duplicated or shared with third parties after the sale, and hence be redeemed by any third party, order cancellation is not possible. 6. Validity of a Flightgift Flightgifts purchased on Flightgift.com are valid for two years. Flightgifts purchased elsewhere may have a different expiration date. Always check the expiry date before buying from third-party sellers. Flightgift reserves the right to block/deactivate any Flightgift of which the payment has been canceled or not received in any way. In case one or more bookings have been made with a Flightgift that has not been paid for fully, Flightgift reserves the right to cancel these bookings. 7. Redeem a Flightgift Flightgifts are redeemable for all flights that show availability at www.flightgift.com at your selected dates and destination. It is not possible to make your booking and redeem your Flightgift directly with the airline. When making a booking at www.flightgift.com, the Flightgift value will be deducted from the amount payable. If the Flightgift is not used in full at once, the remainder stays valid for another booking. If the booking is more expensive than the Flightgift, the remainder can be paid for by online payment. One Flightgift can be used per booking. If the passenger’s name includes a middle name or a middle initial, please add it to the passenger’s first name(s) field. Please always enter the full last name(s). All names need to be entered exactly as in the passport. All tickets do not include any luggage or any other additional services unless this is clearly specified. After making the booking you can add additional services or upgrade your ticket on the airline website, provided that the airline allows you to do so. After the payment and/or redemption of the Flightgift, you will receive the booking confirmation via email. You can then print this booking confirmation and show it when checking-in. Make sure to have your identification with you. It is not possible to redeem your Flightgift for funds or cash payments. Flightgift has direct and indirect integrations with airlines. After every booking completion, the customer receives a booking confirmation code with which the booking can be managed on the airline's website. 8. Cancel or Modify a Booking Customer-initiated flight cancellations generally lead to only a minor refund or no refund at all. If you wish to cancel your reservation, please contact us. Note that an admin fee applies for cancellation/ change requests. Airline-initiated flight cancellations generally lead to a full refund of the ticket price. If your flight is canceled please contact the Flightgift Support Team. Please note that any refund procedure can take up to 30 days from the moment that the flight has been canceled. All refunds are loaded on the gift card that was used to make the booking. Flight modifications can either be made on the airline website directly by the user or, if direct amendments on the airline website are not possible, through the Flightgift Support Team as per the airline fare rule/approval. In the case of a no-show (i.e. remaining absent from the booked flight), there will be no refund. 9. Flight Complaints Flightgift is not liable for any claims or complaints about the flight or the airline. 10. Further Correspondence By completing a booking or by ordering a Flightgift, you agree to receive (i) an email that we may send to you prior to your arrival date with information on your destination and reservation and (ii) an email which we may send to you after your trip or Flightgift order inviting you to complete a feedback form. 11. Intellectual Property Unless stated otherwise, the intellectual property rights (including the copyrights) of the content, material, and information on this website is property of Flightgift. Without Flightgift’s written consent, no part of this website may be used or reproduced. 12. Disclaimer Subject to the limitations set out in these terms and conditions and to the extent permitted by law, Flightgift shall not be held liable for (i) any punitive, special, direct, or indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the flight as made available on our website, (iii) the services rendered or the products offered by the flight provider, (iv) any (direct, indirect, consequential or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the flight (its employees, directors, officers, agents, representatives, or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control. 13. Processing Entities Experiencegift Inc is a private limited liability company incorporated under the laws of the United States of America, registered with the trade register under registration number 6528394. We are located at 401 Park Avenue South, 10th Floor, New York, NY 10016, USA. Experiencegift B.V. is a private limited liability company incorporated under the laws of the Netherlands, registered with the trade register under registration number 59310685. We are located at Herengracht 493, Amsterdam, the Netherlands. Experiencegift Ltd is a private limited liability company incorporated under the laws of the United Kingdom, registered with the trade register under registration number 13252343. We are located at 207 Regent Street, 3rd Floor, London, W1B 3HH, United Kingdom. 14. Governing Law The Dutch law applies to all our services and products. All rights reserved.